Shipping & Returns

Shipping Costs

We ship in neutral packaging, insured and with tracking number via DHL. Typically, delivery takes approximately 3-5 business days within Germany and 5-7 business days outside Germany. Please check the product pages for the production time of each blanket.

In Germany and Austria, shipping is free for orders of €100 or more. For orders under €100, we charge €4.95 for shipping.

Shipping fees to other countries can be found in the table below. They depend on the total weight of your order; you will see the exact amount at checkout. Unfortunately, we cannot deliver to countries that are not listed here.

* Please note that orders to Switzerland may incur customs fees. These additional costs must be borne by the customer. Shipping is via TNT.

** For orders of 15 kg or more with an order value over €500, shipping costs €19.95.

Right of Withdrawal

You have a 14-day right of withdrawal. A 30-day right of withdrawal applies only to weighted blankets. The contract can be cancelled here.

You may return the goods without providing any reason. However, the withdrawal must be announced expressly in writing (via email). Simply returning the goods (without explicit declaration) within 30 days is not sufficient. Return shipping costs are borne by the customer.

Personalized weighted blankets are excluded from the right of withdrawal, as they are customized products that cannot be resold or reused.

Returns

For returns, please use our Returns Center

Go to Returns Center

Typically, processing a return can take between 7 and 21 days, as each return must be manually inspected. We appreciate your understanding. Unfortunately, letters and notes containing information other than the customer's name and return order number cannot be processed. Our customer service team is available to assist with any changes.

Please note that we must inspect the condition of returned goods upon receipt. Should the goods show significant signs of wear or damage, we reserve the right to cancel the trial period. A return of the exchanged product will then no longer be possible. Affected customers will be notified immediately.

For further questions, please visit our FAQ page or send us an email to kundenservice@therapiedecken.de.