Returns Center
If you want to return a product, you can register your return here. You will need your order number (e.g., #00001GD) and the email address you used when ordering.
Please note:
- For an exchange or warranty case, please send us an email at kundenservice@gravitydecke.de.
- Returns can only be initiated within 28 days of receiving the goods.
- For a return, the product must be in the condition in which you received it (e.g., no defects, etc.).
- Select all products you wish to return. Unregistered goods can only be refunded with proof.
- You will receive detailed instructions via email after you have completed the form on the next page.
- You will also receive an email as soon as we have received and inspected your product. Please note that the refund will take a few more days after the inspection.
If you wish to return a product, you can register your return here. You will need your order number (e.g., #00001) and the email address used for the order.
Please note:
- For exchanges or warranty claims, please send us an email to kundenservice@therapiedecken.de.
- Returns can only be initiated within 30 days for therapy blankets and 14 days for all other products after receipt.
- For a return, the product must be in the condition in which you received it (e.g., no defects, etc.).
- Select all products you wish to return. Unregistered goods can only be refunded with proof.
- You will receive detailed instructions via email after completing the form on the next page.
- You will also receive an email once we have received and inspected your product. Please note that the refund will take a few more days after inspection.