Shipping policy

Shipping costs

We ship in neutral packaging, insured and with a tracking number via DHL. Delivery usually takes about 3-5 working days within Germany and 5-7 working days outside Germany. Please see the product pages for the production time of each blanket.

Shipping within Germany and Austria is free for orders of €100 or more. For orders below €100 we charge €4.95 for shipping.

Shipping costs to other countries are shown in the table below. They depend on the total weight of your order; you will see the exact amount at checkout. Unfortunately, we cannot deliver to countries that are not listed here.

* Please note that customs duties may apply to orders shipped to Switzerland. These additional costs are borne by the customer. Shipping is handled by TNT.

** For orders of 15 kg or more with an order value above €500, shipping costs €19.95.

Right of withdrawal

You have a 14-day right of withdrawal. A 30-day right of withdrawal applies only to weighted blankets.

You can return the goods without giving a reason. However, withdrawal must be expressly communicated in writing (by email). Simply returning the goods within 30 days, without an explicit statement of withdrawal, is not sufficient. The customer must pay the return shipping costs.

Personalised weighted blankets are excluded from the right of withdrawal because they are made to the customer's specifications and cannot be resold or reused.

Returns

Please use our returns centre for returns:

Go to the returns centre

Processing a return usually takes between 7 and 21 days, as every return must be checked manually. Thank you for your understanding. Unfortunately, letters and notes containing information other than the customer's name and the order number of the return cannot be processed. Customer service is available to help with any changes.

Please note that we must inspect the condition of returned goods upon receipt. If the goods show significant signs of use or are damaged, we reserve the right to end the trial period. The exchanged product can then no longer be returned. Those affected will be notified immediately.

If you have further questions, please visit our FAQ page or email kundenservice@therapiedecken.de.